Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn't right, we're here to make it right.
Return Window
You have 30 days from the date of delivery to request a return or refund.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
How to Request a Return
Email us at support@homipop.com with your order number and a brief description of the issue. We'll respond within 2 business days with next steps.
Refunds
Once your return is received and inspected, we'll notify you of the approval. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Wrong Items
If your item arrived damaged or you received the wrong product, contact us immediately at support@homipop.com with photos. We'll send a replacement or issue a full refund — no return required.
Non-Returnable Items
The following cannot be returned: sale items, gift cards, and items that have been used or damaged by the customer.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Questions?
Contact us at support@homipop.com — we typically respond within 24 hours.